Home Sample Collection and Service Delivery Policy

Effective Date: 11/12/2024

At Sheetal Chhaya Diagnostics, we strive to make diagnostic testing convenient and accessible. Our home sample collection and X-ray at-home services are designed to bring healthcare to your doorstep. This policy outlines the terms and conditions for service delivery.

1. Scope of Services

• This policy applies to:
  • Home sample collection services (e.g., blood, urine, or other samples).
  • X-ray and diagnostic imaging services performed at the customer’s residence.

2. Booking and Scheduling

• How to Book:
  • Services can be booked through our website, mobile app, or by calling our customer service at [Insert Contact Number].
• Scheduling:
  • Appointments are scheduled based on customer preference and availability of our agents.
  • Same-day service requests are subject to availability and may incur additional charges.

3. Service Areas

• Home collection and X-ray at-home services are available within Delhi NCR.
• We are continually expanding our service zones to ensure maximum reach.

4. Agent Visit and Preparation

• Agent Visit:
  • A trained phlebotomist or technician will visit your location for sample collection or diagnostic imaging.
  • All agents carry proper identification and wear personal protective equipment (PPE).
• Preparation for Services:
  • Customers will receive instructions for test preparation, such as fasting requirements, in advance.
  • For X-ray services, ensure the designated area is prepared and accessible for equipment setup.

5. Service Charges

• Charges for home collection or X-ray services will be communicated during the booking process.
• Any additional charges (e.g., for urgent requests) will be disclosed upfront.

6. Service Timelines

• Sample Collection:
  • Samples are typically collected within the scheduled time window.
  • The collected samples are promptly transported to our diagnostic center for processing.
• X-Ray Services:
  • On-site X-rays will be conducted during the scheduled appointment. Images and reports will be processed and delivered digitally or physically based on the customer’s preference.

7. Cancellation and Rescheduling

• Cancellations:
  • Cancellations must be made at least 6 hours prior to the scheduled service.
• Rescheduling:
  • Rescheduling requests are accommodated subject to availability and must be communicated at least 4 hours in advance.

8. Safety and Hygiene

• All our agents strictly adhere to safety and hygiene protocols.
• Equipment and tools used for home services are sterilized and meet medical standards.

9. Limitations

• In rare cases, services may not be possible due to technical or logistical challenges (e.g., access issues or unavailability of specific equipment).
• Customers will be informed promptly, and alternative arrangements will be suggested.

10. Contact Us

For questions, concerns, or to book home services, please contact:
Sheetal Chhaya Diagnostics
Email: info@scdhomecare.com