Privacy Policy

Effective Date: 11/12/2024

At Sheetal Chhaya Diagnostics, your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information. By using our services, website, or mobile app, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, age, gender, contact details (phone number, email address, and address).
• Medical Information: Health data, diagnostic results, prescriptions, and related medical history.
• Payment Information: Details necessary for billing and payment processing, such as credit/debit card details (secured through payment gateways).
• Technical Information: Data such as IP address, browser type, operating system, and website usage statistics collected through cookies and analytics tools.

2. How We Use Your Information

We use the collected information to:

• Provide diagnostic services, including home sample collection and report delivery.
• Process appointments, payments, and test results.
• Improve our services and tailor our offerings to your needs.
• Send you updates, reminders, and important notifications related to your services.
• Conduct research and analysis (with anonymized data) to enhance healthcare delivery.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, your information may be shared with:

• Service Providers: Authorized agents, phlebotomists, and technicians for service delivery.
• Third-Party Laboratories: If certain tests are outsourced, your information may be shared with partnered labs for processing.
• Regulatory Authorities: If required by law or to comply with legal processes.

4. Data Security

We are committed to protecting your personal information through:

• Secure servers and encrypted communications for online data exchange.
• Restricted access to sensitive data for authorized personnel only.
• Regular audits and updates to our security practices.

5. Your Rights

You have the right to:

• Access and review your personal information stored with us.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for certain types of data processing, subject to legal and service limitations.
• Request the deletion of your personal data where applicable.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and gather analytics. You can manage cookie preferences through your browser settings.

7. Retention of Information

We retain your personal and medical information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
Sheetal Chhaya Diagnostics
Email: info@scdhomecare.com